Frequently Asked Questions
You can book your activity online and receive your booking confirmation by email, Here’s how:
• Find an activity, select the number and type of participants, a date
• Enter your details
• Select a payment method and complete the purchase
You can find the meeting point information on the activity’s page under the “Meeting point” section.
The address of the meeting point is found on the voucher in the “Meeting point” section.
If anything is unclear, contacting us is the fastest way to get an answer. You can find our contact information here.
If you are running late to the meeting point or pick up location, please call us . You can find our phone number on your voucher.
Most of our activities come with a 48-hour free cancellation policy, meaning you can cancel your booking up until 48 hours before the activity starts to receive a full refund.
You’ll find more information regarding your booking’s cancellation policy on your voucher. Your booking will either be fully refundable, partially refundable or non-refundable depending on the activity . All cancelable bookings will display a deadline for cancellation on the voucher.
To add participants, you need to make a new booking for the additional number of people. We’re unable to add participants to an existing booking for you, as your payment details are fully encrypted during the booking process for security reasons.
Alternatively, you can cancel your booking and rebook for the new total number of participants. Before canceling your existing booking, please check your booking’s cancellation policy and that your chosen activity is available for the new number of participants.
Reviews are a great way to give feedback to activity providers and help other travelers choose unforgettable experiences.
Please note that reviews should reflect your experience during an activity.
We will send you an email including a link to submit a review the day following your activity.